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FAQ

Please check our FAQ

If you have received a promo-code, enter that into the appropriate space on the booking page and a reduced price should appear in the final transaction total. If you have a problem using the code or something goes wrong during the booking proceedure, please call us on +994 12 499 8892 or email us at office@bakusightseeing.com and we'll respond as soon as possible.

If something goes wrong during the booking proceedure, please call us on +994 12 499 8892 or email us at office@bakusightseeing.com and we'll respond as soon as possible.

In general it’s possible to cancel a booking up to 24 hours before departure, though please check the stated policy for each specific tour. To make a cancellation or to enquire about rescheduling a booking, please contact us at office@bakusightseeing.com or call us on +994124998892 and we'll do our best to help.

On our website, all prices are given in US Dollars for ease of reference. However, due to Azerbaijan’s banking regulations we are required to process final payments in Azerbaijani Manats (AZN). This is conducted at based on a daily updated exchange rate as listed by the Central Bank of Azerbaijan. The AZN rate is displayed on the purchase page when you place an order.

Yes. Our website uses internationally recognized payment systems whose encryption process ensures that all you are protected against fraud and unauthorized transactions.

Most bookings are made online through BakuSightseeing.com. You’ll need a credit or debit card. Select the tour you would like from our site. Some offer fixed departure options where you can join an already planned tour with whoever else signs up. The others are private tours which, when booked, will be just for you and your group. Select the date, time and language required and indicate the number of travellers and the desired departure point. Make the online patment and be sure to save your booking confirmation: print it out or take the e-version with you on the day of the tour to show to your guide.

Certainly. Our office in the JW Marriott Hotel (674 Azadliq Square, Baku AZ1009, Azerbaijan) is open Monday to Saturday from 8am to 8pm and on Sunday from 10am to 6pm. Or call us on +994 12 499 8892

Our guides are easy to spot: they will either wear a blue Bakusightseeing.com uniform, or carry a small flag with the BakuSightseeing logo. Or both.

With a fixed departure tour, we advise arriving 15 minutes before the official departure time as we cannot guarantee to wait for late comers. On a private group tour, the group leader should contact us on +994 12 499 8892 or +994 50 291 1103 if there is some sort of delay. In such cases the start of your private tour can be delayed by up to 30 minutes. For longer delays we cannot promise to fulfil the full itinerary as planned.

Our tours operate come rain or shine, so please check local weather forecasts before departure and come prepared with sun-screen, hat, umbrella or coat according to the situation.

Given a little time we can often tailor a tour itinerary to your specific needs. Contact us as far ahead as possible on office@bakusightseeing.com or call us on +994 12 499 8892 and we'll do our best to help.

Our Fixed Departure Tours are conducted in English or Russian. Private tours are available in up to 11 possible languages depending upon the itinerary and available guides, typically English, Russian, Turkish, Chinese, German, Arabic, Italian and Spanish. Hover over the language icon on each specific tour description to see what’s possible. And don’t forget to select the appropriate language option when you book.

For our Private Tours we can pick you up from almost any hotel or other mutually agreed location within central Baku. For most of our Fixed Departure tours, you’ll need to come to one of our four Baku pick-up locations. When booking, choose which point you intend to start from and be sure to be there at least 15 minutes earlier before departure.

Private tours: Our wide range of tours is designed to give you an off-the-shelf series of ideas for seeing the city from a whole spectrum of imaginative angles. Most are sold as ‘private tours’ and are priced according to the number of people in your group: you get a private guide and (where relevant) private driver and vehicle. The tour is run exclusively for you and, if necessary, we can customize an itinerary to meet your specific interests and preferences. Fixed Departure: Every week a selection of our tours are available to all comers on a sign-up basis for departures at fixed times and dates. Check our calendar for details of what’s coming up. FD tours are ideal as money savers for individuals or couples. Unlike other companies, we run these tours even when very few guests have signed up so you can rely on us. And you’re likely to meet fellow visitors from all over the world – perhaps making whole new international friendships while you explore.